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Remote support is the answer – here are the questions

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Question mark (Photo credit: Wikipedia)

Running a business – sometimes it seems that all you get all day is questions!

Some of those are great:

  • How do I order?
  • Where can I leave a testimonial?
  • Can I recommend your services to a friend?

But others are questions you either don’t want to deal with, or don’t know how to answer!

Imagine a day with the following questions:

  • My laptop isn’t working, who should I call?
  • The network has crashed – what should I do?
  • I can’t restore the backup, what next?
  • Is my virus protection up to date?
  • I opened a virused file – help!
  • I’ve lost a week’s data, how do I get it back?
  • I think someone has hacked our network, how do I secure it?
  • The internet isn’t working, can you fix it?
  • We didn’t put virus protection on the new PC; do you think it’s OK?
  • My laptop was stolen, where can I find my data backup?
  • We have a compliance inspection, are we up to date?

To answer them you’d need to know so many things that probably aren’t your area of experience.

But what if the answer was ‘call the remote IT support company‘?

That’s where a company such as Unique Networks comes in.

  • We can help get that laptop up and running
  • We’ll already know about your network crashing and will be on our way to fixing it
  • Your backup would be restored efficiently and in a timely manner
  • All of your virus protection would automatically be up to date
  • You wouldn’t be able to open a virused file
  • We’d have your latest data to hand
  • Your network would already be secure from vulnerabilities
  • We’d sort out your internet problems
  • All new additions to the network would automatically have virus protection
  • We’d have you up and running in no time
  • We’d ensure you met all compliance points and kept up to date

And what’s more, we’d do it all remotely – no need to visit your office and no need for lengthy site visits!

If you’re sick of hearing IT support questions and want an easy to work with friendly IT support company, give us a call now on 0845 402 4315!

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Address

Unique Networks provide IT Support, Managed IT Services, VOIP, monitoring and data security services for businesses in Essex, London and the south-east. We offer a complimentary IT audit for new clients.
56-58 Peregrine Road
Ilford
Essex
IG6 3SZ
United Kingdom
0845 402 4315